General
Purchases & Payments
- I didn't receive my Google Play purchase
- I didn't receive a purchase from the Apple App Store
- Is the PIX payment method supported?
- I made an accidental purchase on my Apple device, what do I do?
- How do I change my payment information on Google Play?
- Why are there charges I don't recognize on my App Store account?
Save & Sync Your Progress
- New to Candy Crush Solitaire? Read this tip!
- Accessibility: visual options
- New to our game? Read this tip!
- Don't lose your progress- save your game!
- New phone or tablet? Learn how to move your progress!
- New device? Here's how to transfer your Candy Crush Soda Saga progress!
My Profile
- Why has my account been deleted?
- How to verify your email address
- What is a King account?
- How do I change my name or my profile picture in the game?
- Why can’t I save my game on Facebook?
- Accessibility: visual options for Apple devices
Technical Help
- What to do if my game is crashing/freezing? (Apple)
- Why is my game crashing/freezing? (Amazon)
- What to do if my game is crashing/freezing? (Windows)
- What to do if my game is crashing/freezing? (Android)
- What to do if my game crashing/freezing? (Google Play Games)
- Why does my game keep freezing or crashing?
Privacy & Data
- How can I unsubscribe from marketing emails?
- How to report a security vulnerability
- How can I report an ad in my game?
- Code of Conduct
- Privacy Requests: How to access, correct or delete your data
- Privacy Requests: How to appeal