Summary
If you made an accidental purchase on your Apple device, you’ll need to contact Apple directly for a refund. King doesn’t handle iTunes payments. You can use the “Report a problem” link in your purchase email or visit your Apple account. To avoid future issues, secure your device using Apple’s parental or purchase settings.
If you made an accidental purchase from one of our games to your iTunes account, here's what you need to know.
Though the purchase was made through our game, the payment is processed by the Apple iTunes Store. Payments in your iTunes account are not managed by King, but by Apple. For the security of your account, iTunes has not granted us access to their payments system.
Contact Apple directly
Therefore you should contact Apple directly to report the accidental purchase and request a refund. Open the purchase email confirmation from Apple and tap the 'Report a problem' link in the email to begin the refund request process.
Can't find the email in your inbox? No problem
If you don't have the email in your inbox, just visit your iTunes account and tap 'Report a problem' next to the item in your purchase history. Alternatively, here is a link where further guidance can be found on reporting a problem to Apple: Apple App Store Refund Support.
Secure your device against accidents
We also strongly recommend that you take a moment to secure your device against accidental purchases, so you don’t have any more sudden surprises. Please follow Apple’s guide on how to do this here: Apple App Store Refund Support.