Summary
If you didn’t receive your in-game purchase on an Amazon device, contact King Player Support with your receipt. If you don’t have the receipt or want a refund, reach out to Amazon Customer Support, as they handle all payment transactions.
If you made a purchase but didn’t receive the item in-game, don’t worry—our Player Support team is happy to assist you. Just reach out to us, and be sure to have a copy of your purchase receipt handy, as we may need to take a look at it.
Don’t have your receipt? Here’s what to do
If you can't find your purchase receipt, you’ll need to get in touch with Amazon. Since all transactions go through their system, they’ll be able to help you retrieve the details. You can contact them directly here: Amazon Customer Support.
Looking for a refund? Amazon can help
If you’d like to request a full refund, Amazon’s Support team is best equipped to help. On your Amazon device, use the Contact Us option to reach them—or click here for more assistance: Amazon Customer Support.