Summary
If your purchase gets interrupted, you might not know if you were charged or received your items. This can happen due to billing issues, network problems, or payment restrictions. Check your transaction history in the app store used. If you're still unsure, contact Player Support with your receipt so they can help.
We know that when some players try to make purchases, the transactions get interrupted. You may be uncertain as to whether you’ve received your items or been charged for them.
This error might be caused by several things: billing issues, expired credit card or payment method, unstable network connection, security issues, purchase restrictions in the account, etc.
Check your transaction history
In instances like these, you were almost certainly not charged, but we’d suggest making sure by checking your transaction history on the platform where you made the purchase:
Contact us
If you are still unsure if a specific purchase has been received, please get in touch with our Player Support team through the chatbot. Include the receipt for the transaction in question, and they’ll gladly double-check this for you.