Summary
If you’re not receiving lives or help from friends, check your internet connection and try reconnecting your game to Facebook. Notifications on Facebook can also mark lives as “read,” so open the game directly to see them. For a smoother experience, you can also switch to a King account to save progress and connect with friends.
If you're having trouble saving your game with Facebook, consider using a King account instead for a smoother experience. If you'd prefer to keep using Facebook, here are some troubleshooting tips:
Ensure a reliable Internet connection
- Make sure you have an active internet connection to access messages and support from friends.
- Use Wi-Fi when possible for a stronger connection.
Troubleshoot connection issues
- If you encounter issues, try disconnecting Facebook from the game in the settings.
- Close the game, turn off your device for 10 seconds, then restart and reconnect to Facebook.
Manage Facebook notifications
- Notifications on Facebook may interfere with receiving game lives. When you open a notification on Facebook, it's marked as "read" and won’t appear in your game. Instead, close Facebook and open the game to view lives directly.
Control notifications on Facebook
- On Facebook Desktop, select the down-arrow, go to Settings, and then Notifications.
- Under On Facebook, click Edit next to App requests and activity.
- Scroll to your game and turn notifications on or off.