I got a notification about allowing tracking in my game – what does it mean and what do I need to do?

Summary

You may have seen a pop-up in your game asking to allow tracking—this is part of Apple’s privacy rules on iOS devices. It helps personalize ads and keep your progress saved when using platforms like Facebook. You can change your choice anytime in your device settings. If the option is greyed out, it might be due to age restrictions or device settings. Don’t worry—you can always log in with a King account to keep playing!

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You might have received a notification in your game about tracking and personalizing your experience. In this article, we’ll offer answers to your common questions about this feature.

Why did I get this notification?

In iOS14, Apple introduced the “App Tracking Transparency” feature to iOS devices.

This feature means that while using certain apps, you’ll see a pop-up that asks whether you would like to "Allow Tracking" or "Ask App Not to Track."

There are two times when you might see this pop-up:

1. If you attempt to log in via Facebook or Google
2. If you are about to see a personalized ad

I want to change my response – can I do that?

You can change your response through your device settings – here’s how:

1. Open the “Settings” app on your device.
2. Choose the “Privacy” option from this list.
3. Choose “Tracking” from this list.
4. Here, you’ll be able to choose your tracking preferences on a per-app basis.
5. Toggle the setting to allow tracking for your chosen game.
6. Please force close and then re-open your game so that these changes can take effect.

Here’s what that looks like visually:

What if my settings are greyed out/restricted?

There are a few reasons you might see greyed out settings in your game:

• If you are younger than 18, Apple's policy means that you're not able to adjust your app tracking settings.
• Your iOS device might be issued by your school, and you're therefore unable to change your settings.
• You might have a corporate iOS device that has a custom profile that might block app tracking by default.

(This isn't an exhaustive list – there might be other reasons that we're not aware of just yet.)

Don't worry though, you can still access your game by creating and logging into a King account.

This article might help you: 

• What is a King account?

Should I allow tracking?

There are two main reasons that we recommend our players allow tracking in their games:

1. We want to make sure that all of our players have a fun and safe experience in our games. We use tracking to make sure that our players see only targeted ads that are relevant and personalized to them.
2. Our systems use tracking to save your progress with external platforms like Facebook. If you would like to reject tracking, you can still use Facebook to log in. Alternatively, you can play with a King account (here’s a guide on how to create a King account).