There are a couple of reasons why your progress may not be showing. Let's have a look at how we can solve this issue:
- Go to the main screen where the 'Play' button appears and tap on “My account.”
- Log Out from the current account.
King account
⭐ If you have a King account:
- Tap on “Retrieve My Progress/Save My Progress.”
- Log in with your email address and password to get your boosters back.
Connecting to Facebook
⭐ If you use Facebook to save progress:
- Open the Facebook app on your device and ensure you're logged into your correct Facebook profile (this is a very important step!)
- Open the game and tap on “Retrieve My Progress/Save My Progress.”
- Select the blue Facebook button to log in
If you were not saving your progress
Lastly, if you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized, but don't worry!
- Create a King account or connect to your Facebook account now.
- Get in touch with us to let us know. We'll do our best to get you back to the level you had reached before you lost your progress!