Banks and card issuers are always looking for ways to protect us from fraud and to keep our money safe. To do this, they often complete checks to ensure that the purchaser is genuine and is authorized to make online transactions.
In this spirit, the new second Payment Services Directive (PSD2) has been introduced in most of the European Union and the United Kingdom.
This directive means that Strong Customer Authentication (SCA) is now required for certain online and digital purchases to protect against fraud. When certain transactions are initiated via credit or debit card on a website, in an app, or on the App Store, they must be authenticated by the bank, card issuer, or payment service provider before they can be completed.
Will I have to authorize all in-game purchases?
Not all purchases in our games will need to be authenticated in this way. When SCA authentication is required, though, you will be directed to a page operated by your bank or card issuer to complete the SCA authentication process.
How do I authorize a purchase?
The exact verification steps will vary between different banks and card issuers. Normally, you’ll be asked to provide a code or password to authorize your purchases. Some banks may direct you to their banking app or website to complete your purchase. Once you have provided authorization, you can then complete the purchase.
What happens after I’ve completed the SCA authentication?
Once you have successfully completed the SCA authentication process your purchase should go through as normal. You will then need to come back into the game to receive your items.
How do I know if my purchase failed?
If you fail to authorize your purchase, you may receive an error message informing you that your purchase was unsuccessful. To confirm whether or not you have been charged, you can check your purchase history.
Here’s some guidance that might help you:
I’m having issues – can I skip the authorization process?
If you experience ongoing issues when you make online purchases, it’s recommended that you speak to your bank or card issuer given that they manage the process.
I completed my purchase, but I did not get my items
If you have successfully completed the SCA authentication process, but the items you purchased were not delivered to you in the game, please contact us and we will help you.
I still need help with a purchase
Don’t worry – you can contact us using the link below.